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Working with a great in-house claims team...

It is at the time of making a claim when you realise the value of your insurance policy and your insurance broker… 
 
Like the beginning of 2014 when Britain has experienced its wettest, stormiest weather on record, being battered from all sides by storm after storm, you’d expect those affected to have to wait a long time for a settlement due to the sheer volume of claims.   
 
Not at Pi-Property Insurance. 
 
We pride ourselves by not only having our own in house claims team, but we go that extra mile to make sure that our claims service is rarely matched and that our knowledge and expertise in settling property insurance claims is second to none.
 
We believe it’s important to help our clients when they are at their most vulnerable - and aim to exceed their expectations with the following service:
 
  • 24 Hour emergency helpline
  • Simplified claim forms
  • All claims under £5000 paid within 24 hours of final invoice - guaranteed
  • A Dedicated Claims Handler - specially appointed for you
  • Dedicated Loss Adjusters for larger claims - people who really understand the Pi- Property Insurance enhanced policy wording.
  • Online claims notifications facility - enabling you to send your claim notifications without any delay. In the interests of security and to assist with training of staff phone calls may be recorded.
  • Implement strategies to reduce life cycle of smaller value claims like settle on one estimate up to £1000
 
We don’t like to brag but when you have a claims team like ours, it is hard not to. Debbie Wilkins, Pi-Property Claims Manager and her team have continued to meet all of our service standards despite the flooding and storms claims that 2014 has thrown at them. From December 2013 to February 2014 they have had nearly 200% the average amount of claims usually expected during that period of the year. We have to commend them for the tremendous amount of effort that they put in and continue to put in day after day. 
 
What have The Claims Team got to show for their hard work?
 
In October they picked up the Claims Initiative of the year Award at the West Midlands Insurance Institute Awards ceremony. Debbie and her team are now proud to be recognised as best of the best in the Midlands region and have no doubt that they are one of the best on a national scale also. 
 
Winner - Claims Initiative.jpg
 
What do our clients have to say?
 
“The girls take the hard work out of claims administration. They respond with a friendly, nothing is too much trouble, happy to help attitude. Having dealt with insurers directly, I have found it time consuming and at times quite frustrating. Thank goodness the Pi claims team can stand in the middle of the client and the Insurers and balance the needs of both spectacularly. I couldn't do my job without them.”
 
Janet Johnson, Insurance Administrator, Pennycuick Collins
 
We’re here to help
 
Our service doesn’t stop when we sell you an insurance policy. In fact, we believe that is when it begins. If you would like to discuss anything about claims you can speak to one of our experts now. If you are a client of ours then making a claim is easy to do and the fastest way to get it resolved is to give us a call. 
 
Call 01789 761660 
 
Web: www.pi-propertyinsurance.co.uk

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